A shocking tale of deceit and negligence has reportedly emerged from Nigeria’s largest online mall, Konga, leaving a trail of disgruntled customers and a tarnished reputation.
William Ulem, a victim of Konga’s fraudulent practices, shared his harrowing experience on The Boldest TV Show, revealing a disturbing pattern of substandard products and unfulfilled refund promises.
Ulem’s ordeal began on July 29, 2024, when he purchased a solar power generator for N445,500.
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However, the product delivered on August 9, 2024, was woefully inadequate. Despite lodging a complaint and Konga’s assurance of a 48-hour refund, Ulem remains unpaid weeks later.
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An insider, Mr Paul, revealed that Konga struggles to verify the quality of products sold through its marketplace, leaving customers vulnerable to subpar goods.
Meanwhile, Konga’s logistics partner, First Laural Logistics in Asaba, distanced themselves from Konga’s refund process, stating they were merely a delivery partner.
However, they assured Ulem that, with assistance from the regional manager, his refund would be processed, but failed to provide a specific date.
